To our most valued customer,

Your opinion is very important to us. Our mission is to achieve total customer satisfaction. If you feel that your expectations were not completely satisfied in any way, from the initial sales call to the invoicing of the job, we want to know so that we can correct our shortcomings to improve the level of service we provide to you and your company.

Your comments will only be received by upper management and we will respect your wishes if you desire that they be kept confidential. We like to think we are doing a good job, but it is most important what you, as our valued customer think.

Anything that you can share with us that may help us achieve our goal of making IPS the best machine shop and machinery service shop in the region will be greatly appreciated.

Regards,

The Management and Staff of Industrial Parts Specialties, LLC